Shipping policy

FENN

Titanium Kitchenware

Shipping Policy

Effective Date: June 2026

We want your Fenn order to arrive quickly, safely, and exactly as expected. This page explains how we handle processing, shipping, and any issues that may arise along the way.

1. Order Processing

Once your order is placed, our team prepares and dispatches it within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

During peak periods (such as sale events or the holiday season), processing may take up to 2 additional business days. We’ll always keep you informed by email if there’s any unexpected delay.

You’ll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.

2. Delivery Times by Region

The table below shows estimated delivery windows from the moment your order is dispatched. These are estimates, not guarantees actual delivery times can vary based on carrier workload, customs clearance, and local conditions.

Region	Processing Time	Estimated Delivery
Germany / Austria / Switzerland	1–3 business days	3–5 business days
Rest of EU	1–3 business days	5–8 business days
United Kingdom	1–3 business days	5–8 business days
United States & Canada	1–4 business days	7–10 business days
Australia & New Zealand	1–4 business days	8–14 business days
Rest of World	1–4 business days	10–18 business days

All times shown are business days. Public holidays in the destination country may add 1–2 additional days.

3. Shipping Costs

We offer free standard shipping on all orders above a qualifying threshold, shown at checkout. For orders below the threshold, a flat shipping fee applies depending on your region. The exact amount will always be visible before you complete payment — no surprises.

4. Tracking Your Order

Once your order is dispatched, you’ll receive a tracking link by email. You can use this to follow your package at any time.

Please note: tracking information may take up to 24 hours to update after dispatch. If your tracking hasn’t moved in more than 5 business days, please contact us and we’ll look into it.

5. Customs & Import Duties

For orders shipped outside the EU, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.

We recommend checking with your local customs authority if you’re unsure what may apply to your order. We are unable to mark packages as “gifts” or under-declare their value.

6. Split Shipments

Occasionally, if you’ve ordered multiple items, they may be shipped in separate packages due to warehouse logistics. If this happens, you’ll receive individual tracking numbers for each parcel. Please allow a few days for remaining items to arrive before contacting us.

7. Package Marked as Delivered But Not Received

Carriers sometimes mark packages as delivered 1–3 days before they physically arrive — particularly during busy periods. If your tracking shows “Delivered” but you haven’t received your parcel, we recommend:

Checking with neighbours, a building concierge, or a secure parcel locker nearby
Waiting 1–2 business days in case of early scan
Checking any safe drop locations noted by the carrier

If your package still hasn’t arrived after 3 business days from the delivery scan, please contact us at hello@fenn.com and we will assist you.

8. Incorrect or Damaged Items

Wrong item received

If you receive an item different from what you ordered, please contact us within 14 days of delivery at hello@fenn.com with:

Your order number
A photo of the item received
A brief description of the issue

We will send a replacement immediately at no cost to you, or offer a full refund — whichever you prefer.

Damaged on arrival

If your order arrives damaged, please photograph the packaging and the product before use and contact us within 7 days of delivery. We’ll arrange a replacement or refund promptly.

9. Incorrect Shipping Address

Please double-check your delivery address before completing your order. We’re unable to change a shipping address once your order has been dispatched.

If a package is returned to us due to an incorrect or incomplete address, we’ll contact you to arrange reshipment. Additional shipping costs may apply.

10. Undeliverable Packages

If a package is returned to us as undeliverable (for example, due to failed delivery attempts or an incorrect address), we’ll reach out to arrange redelivery or a refund of the product value, minus original shipping costs.