Terms of service

FENN

Titanium Kitchenware

Effective Date: June 2026

Welcome to Fenn. This website is operated by Fenn Kitchenware. Throughout these Terms, the words “we”, “us”, and “our” refer to Fenn Kitchenware. By visiting our website or purchasing a product from us, you agree to the following Terms of Service. Please read them carefully before using our site or placing an order.

These Terms apply to all users of the site, including browsers, customers, and anyone who accesses our content or services.

1. Acceptance of Terms

By accessing or using any part of our website, you confirm that you are of legal age in your region, or that you have the consent of a legal guardian, and that you accept these Terms in full. If you do not agree, please do not use our site or purchase our products.

2. Our Products

Fenn offers titanium kitchenware — including cutting boards and accessories — sold exclusively through our online store. We take care to present our products accurately, including images, dimensions, and materials. However, screen colour rendering may vary, and we cannot guarantee an exact visual match.

We reserve the right to:

Modify or discontinue any product at any time without notice
Limit quantities available for purchase
Restrict sales by region or jurisdiction where required by law

3. Pricing & Payment

All prices are shown in the currency indicated at checkout and are subject to change without prior notice. We reserve the right to correct pricing errors at any time, including after an order has been placed. In the event of a pricing error, we will contact you before processing the order.

Payment is processed securely. We do not store your full card details — all payment information is encrypted during transmission.

4. Orders & Account Information

When placing an order, you agree to provide accurate, current, and complete information. You are responsible for keeping your account details up to date so we can fulfil your order and contact you when needed.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, resale activity, or unusually high quantities.

5. Shipping & Delivery

We aim to dispatch orders promptly. Shipping times are estimates and may vary depending on your location and circumstances outside our control. We are not liable for delays caused by carriers, customs, or force majeure events.

Risk of loss passes to you upon delivery to the carrier. If your order is damaged or lost in transit, please contact us and we will do our best to resolve the issue.

6. Returns & Refunds

We want you to love your Fenn product. If for any reason you are not satisfied, please refer to our Refund Policy at fenn.com/policies/refund-policy for full details on eligibility, timeframes, and how to initiate a return.

Our guarantee reflects our belief in the quality of what we make — and our commitment to you.

7. Warranty

Fenn products are built to last. Where a warranty is offered, its scope and duration are described on the relevant product page or at the point of purchase. Our warranty covers manufacturing defects under normal use conditions. It does not cover damage caused by misuse, accidents, or modification.

8. Intellectual Property

All content on this site — including text, images, logos, product names, and design — is the property of Fenn Kitchenware or its licensors and is protected by applicable intellectual property law. You may not copy, reproduce, distribute, or use our content for commercial purposes without our express written permission.

9. User Conduct

When using our website, you agree not to:

Use the site for any unlawful or fraudulent purpose
Submit false, misleading, or harmful information
Attempt to gain unauthorised access to our systems or data
Upload or transmit malicious code, viruses, or disruptive material
Scrape, harvest, or collect information from our site without consent
Infringe the intellectual property rights of Fenn or any third party

Violation of these terms may result in termination of access to our site and services.

10. User Content & Reviews

If you submit reviews, feedback, or other content to us (for example through our website or social channels), you grant us a non-exclusive, royalty-free licence to use, edit, publish, or translate that content in connection with our products and marketing. You remain responsible for the accuracy of what you submit.

We reserve the right to remove content that we consider unlawful, defamatory, offensive, or otherwise inappropriate.

11. Third-Party Links & Services

Our website may contain links to third-party websites or services. These are provided for convenience only. We do not endorse or take responsibility for the content, privacy practices, or services of any third party. We recommend reviewing their terms and policies independently before engaging with them.

12. Disclaimers & Limitation of Liability

Our website and products are provided “as is”. While we take every care to ensure accuracy and quality, we do not warrant that our site will be error-free, uninterrupted, or free of harmful components.

To the maximum extent permitted by law, Fenn Kitchenware shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. This includes, but is not limited to, lost revenue, data loss, or damages arising from reliance on information published on our site.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy, available at fenn.com/policies/privacy-policy. By using our site, you consent to the collection and use of your information as described therein.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. Your continued use of the site following any changes constitutes your acceptance of the updated Terms.

We encourage you to review this page periodically.

15. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the relevant courts.